Managed customer support as our primary service, with social media management as a consistent second pillar — both built around how your business actually operates.
Everyday enquiries, live chat & email, bookings and first-line care.
View capabilitiesShipment enquiries, status updates, follow-ups and coordination.
View capabilitiesProduct questions, order enquiries, delivery and returns coordination.
View capabilitiesCustomer enquiries, email/chat support, lead and customer follow-ups, booking coordination, appointment reminders, rescheduling, complaint intake and escalation — the channel-agnostic foundation of the service, whatever industry you're in.
Everyday questions and incoming customer requests across email and live chat.
Lead and customer follow-ups, booking coordination, appointment reminders and rescheduling.
Recording customer complaints and escalating appropriately to your internal team.
Exact channels and systems supported are confirmed during discovery — not every tool is automatically supported without a short review of your setup.
Discuss General SupportExtend your logistics team with managed customer support for shipment enquiries, status updates, customer follow-ups and day-to-day coordination — so your operations team can stay focused on moving shipments.
Routine shipment enquiries, email/chat communication and customer requests.
Shipment-status follow-ups, ETA/status communication and delivery updates based on your systems and workflows.
Follow-up on outstanding information, booking details, delivery status and POD where applicable.
Identify operational issues and route complex shipment matters to the appropriate internal team.
Forte Axxis is a managed customer-support partner — not a freight forwarder, customs broker, carrier or 3PL. We handle the customer-facing and administrative layer around your shipments, not the physical movement of goods.
We do not currently perform customs declarations, TradeNet declarations, dangerous-goods (DG) documentation, freight-rate negotiation or specialist freight-compliance work. Scope is confirmed with your operations team before any engagement begins.
Support for online storefronts — product questions, order enquiries, delivery updates and returns, handled consistently as order volume grows.
Pre- and post-purchase questions about products, orders and availability.
Order and delivery status communication across agreed channels.
Handling return requests and coordinating refunds according to your policy.
Following up on order status, delivery issues and outstanding customer requests.
Tell us what you're trying to improve, and we'll recommend the right starting point.
Social Media Management
Ongoing social media support that helps growing businesses maintain a consistent digital presence without managing every part internally. Paid advertising is not part of the standard service.
Content Planning
A content calendar and direction aligned with your brand and goals.
Content Creation & Coordination
Content and caption support coordinated around your planned calendar.
Publishing & Scheduling
Consistent posting so your channels stay active without manual effort.
Community Management
Monitoring comments and messages to keep your community engaged.
Reporting & Insights
Visibility into what was published and how channels are trending.